FAQ’s

To see exactly what’s included as part of your new home, you can refer to the “SCHEDULE B” in your legal agreement. This outlines all the builder’s standard features for your home. We also recommend looking through our Design Centre Standards package, which provides helpful visuals of many of the finishes listed in your “SCHEDULE B.” This way, you can get a better idea of what those standard features will look like!

Download the STANDARD PACKAGE

Due to the extensive range of upgrade options and model-specific pricing, a single comprehensive price list isn’t available before your appointment. We tailor a detailed quote to your selections so you get an exact idea of how much the upgrade options cost for your specific model. Your first Design Centre Appointment is dedicated to building your personalized Wishlist. Afterward, your Design Consultant will email you a comprehensive price list for your review at home. This allows you to discuss your options before your Design Finalization Appointment, where you’ll confirm your final choices.

We understand that finalizing your selections early on might feel like a big step! However, once you’ve completed your Design Centre appointments, many behind-the-scenes teams go to work preparing for the construction of your home with the custom finishes you’ve chosen. Once your Design Centre package is approved, materials are ordered, and trades are scheduled, allowing us to move forward smoothly with building your home. Finalizing your decisions helps ensure that everything is on track for a timely and successful construction process.

Once your selections are finalized and approved during your final Design and Colour appointments, we share the necessary details with our construction team, who then places purchase orders with our trade partners. After these key details are confirmed across departments, making late changes can be very challenging and can increase the risk of errors. We understand that this can be frustrating, but we truly appreciate your cooperation and understanding in helping ensure the quality and timely delivery of your home.

Your safety is our paramount concern. For your absolute protection, and the safety of our teams, entry into any Claridge home under construction is strictly prohibited unless a pre-arranged and supervised visit has been scheduled directly with your sales agent or site staff. Construction sites present significant and unpredictable safety hazards. Claridge Homes maintains a zero-tolerance policy for unauthorized site access to ensure a secure environment for everyone.

Unfortunately, removing the hood fan to prepare for your own hood fan installation is not possible. To meet building inspection requirements and receive an occupancy permit, your home must have a functioning hood fan. Claridge Homes offers several high-performance options for you to choose from, ensuring your kitchen is both stylish and fully compliant.

All selections for your new home must come from our current Design Centre offerings. We work closely with trusted suppliers to ensure that we’re providing you with quality, durable products that we can confidently warranty. This also helps us maintain consistency and ensures that every product we install meets our high standards.

Our hardwood floors are carefully selected from trusted suppliers and are factory-finished for a consistent look and feel. However, because your stairs, nosings, railings, wood caps, and mantels are finished on-site, their stain may not match the flooring exactly. Additionally, wood is a natural material with variations in colour, grain, and texture. We’ve worked closely with our local stair and railing partners to create custom stains that complement our hardwood offerings, but an exact match isn’t possible due to the natural variations of the wood. These subtle differences are what make each piece unique! During your appointment, you’ll have the opportunity to review our custom stain colours and select the ones that best complement your flooring.

A clarification is a request for additional information or confirmation to ensure that everyone is on the same page. This might be related to plans, specifications, or contract details. It could also occur if a product becomes unavailable or if certain details need further review. If you receive a clarification, it doesn’t mean you can make changes to any other items in your file—it’s simply to address specific details that need clarification. The clarification helps ensure that everything is clear and accurate before moving forward with the next steps.